Case Manager
Job Summary
The Case Manager serves in an entry-level, case management–focused role responsible for providing non-clinical support services to individuals with behavioral health needs. This position plays a critical role in client engagement, care coordination, and service access by assisting individuals in navigating healthcare, social services, and community-based resources. Working under the supervision of licensed clinical staff, the Mental Health Professional supports continuity of care, promotes client stability, and helps address social determinants of health that impact overall well-being.
Job Duties
- Conduct outreach and engagement activities in community, home, and clinic-based settings
- Conduct needs assessments and crisis intervention services (e.g., IM+CANS, LOCUS)
- Establish and maintain supportive, professional relationships with clients
- Affiliate with client intake, orientation, and ongoing engagement efforts to reduce barriers to care
- Afford support for care coordination efforts, including appointment scheduling, reminders, and follow-up
- Plan and implement individual and group therapeutic activities
- Collaborate with interdisciplinary teams to ensure continuity of care and service alignment
- Afford non-clinical support during crisis situations, including de-escalation and coordination with clinical staff
- Follow established protocols to ensure client safety and appropriate escalation when needed
- Maintain accurate and timely documentation, including service logs, outreach activities, and client interactions
- Ensure compliance with organizational policies, confidentiality standards, and regulatory requirements (e.g., HIPAA)
- Work closely with clinicians, counselors, and case managers to support service delivery
- Participate in team meetings, case reviews, and supervision sessions
- Support administrative and programmatic needs as assigned
Qualifications
- Bachelor’s degree in Social Work, Psychology, Human Services, or a related field
- Experience in case management, social services, or behavioral health preferred
- Experience working with vulnerable populations including pregnant women or families preferred
- CPR/First Aid (preferred)
- CPI (Crisis Prevention Intervention) or equivalent de-escalation training (preferred)
- Valid driver’s license and reliable transportation required for community-based services and home visits
Working Conditions And Physical Requirements
- Ability to sit for extended periods during documentation and meetings
- Ability to travel within the community for home visits and meetings
- Ability to lift up to 15 pounds occasionally
SALARY
$52,000
Comprehensive Benefits Package
- Medical
- Dental
- Vision Coverage
- Paid Time Off (PTO) & Holidays
- Professional Development Opportunities
- Employee Assistance Program (EAP)
EMPLOYMENT CONDITIONS
- Occupational Risk For Exposure To TB
- Annual TB Testing as part of workplace health and safety protocols
Friend Health – HRDI is an equal opportunity employer.
We consider all applicants for employment without regard to race, religion, color, age, sex, national origin, citizenship, ancestry, marital or parental status, sexual orientation including gender identity, gender expression, military discharge status, physical or mental disability, or any other status or characteristic protected by law. In addition, Friend Health – HRDI provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws (including during the application or hiring process).