Cart Runner (Part-Time)

About the Role

As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available. Whether rain or shine, your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience. At Festival Foods, we believe in creating meaningful and genuine interactions with our guests.

Responsibilities

• Ensure that each customer (we call them guests) receives exceptional service in a friendly environment, including friendly greetings, answering questions, and addressing guest concerns with professionalism and care
• Be friendly, courteous, and cooperative while effectively communicating with associates and customers
• Maintain Guest Services expectations and standards
• Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions
• Perform prompt parcel pick-up service to enhance customer convenience
• Share customer requests with management to enhance the shopping experience and resolve issues proactively as they arise
• Other duties as assigned, including supporting superior customer service initiatives
• Regular, timely attendance in compliance with the work schedule and adequate notice to find a replacement for occasional absences

Requirements

• Ability to communicate effectively with associates and customers
• Ability to read, count, and write accurately
• Proficiency in operating all necessary equipment to perform the job efficiently
• Ability to bag efficiently while maintaining product integrity
• Ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

Schedule

• Work schedule may include mornings, afternoons, evenings, weekends, and holidays
• Two-week advanced scheduling for greater predictability and flexibility

Benefits

• Industry-leading 15% associate discount on grocery purchases for you and your immediate household
• Weekly pay for hourly associates
• Premium pay: $1 per hour premium on Sundays and select holidays for part-time store associates; time and a half on Sundays and select holidays for hourly full-time store associates
• Vision insurance and two dental coverage options for part-time and full-time associates
• 3 weeks of paid parental leave
• Fitness reimbursement program offering savings off fitness membership fees
• EAP (Employee Assistance Program) and LEAPCare Care Coaches providing confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, and depression or anxiety
• 401(k) plan with annual discretionary match