Cart Runner (Part-Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—you’ll see it in our daily interactions, how we treat our guests, and in our extensive associate benefits and programs.

About the role

Join our Festival Foods team as a Cart Runner and Bagger! You'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available. Whether rain or shine, your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience. Must have weekend availability.

Responsibilities

• Providing Outstanding Service: Ensure that each guest receives exceptional service in a friendly environment. Handle interactions with professionalism and care, including greetings, answering questions, or addressing concerns.
• Creating a Welcoming Atmosphere: Be friendly, courteous, and cooperative while effectively communicating with associates and customers.
• Upholding Standards: Maintain Guest Services expectations and standards.
• Cart Collection: Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
• Parcel Pickup: Perform prompt parcel pick-up service to enhance customer convenience.
• Share and Solve: Share customer requests with management to enhance the shopping experience and resolve issues proactively as they arise.
• Support the Team: Other duties as assigned, including supporting superior customer service initiatives.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule and adequate notice to find a replacement for occasional absences.

Requirements

• Strong Communication Skills: Ability to communicate effectively with associates and customers.
• Attention to Detail: Ability to read, count, and write accurately.
• Equipment Operation: Proficiency in operating all necessary equipment to perform the job efficiently.
• Product Integrity: Ability to bag efficiently while maintaining product integrity.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ability to stand in place for long periods of time; walk in the store; bend, stoop, and lift or push up to 50 lbs on a regular basis.
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment.
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support: Includes 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches for confidential support related to various personal and professional challenges.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates reach their savings goals.

328 Washington Street, Fort Atkinson, WI 53538