Cart Runner (Part-Time)

About the role

As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available. Whether rain or shine, your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience.

Responsibilities

• Provide outstanding service by ensuring each customer receives exceptional service in a friendly environment, including friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Create a welcoming atmosphere by being friendly, courteous, and cooperative while effectively communicating with associates and customers.
• Maintain Guest Services expectations and standards.
• Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
• Perform prompt parcel pick-up service to enhance customer convenience.
• Share customer requests with management to enhance the shopping experience and proactively resolve issues as they arise.
• Support the team with other duties as assigned, including supporting superior customer service initiatives.
• Honor commitments by maintaining regular, timely attendance in compliance with the work schedule and providing adequate notice to find a replacement for occasional absences.

Requirements

• Strong Communication Skills: Ability to communicate effectively with associates and customers.
• Attention to Detail: Ability to read, count, and write accurately.
• Equipment Operation: Proficiency in operating all necessary equipment to perform the job efficiently.
• Product Integrity: Ability to bag efficiently while maintaining product integrity.

Physical Demands and Work Environment

The associate must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis. Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment. Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions.

Benefits

• Associate Discount: 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for better planning and flexibility.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support for Well-being: Includes 3 weeks of paid parental leave, a fitness reimbursement program, Employee Assistance Program (EAP), and LEAPCare Care Coaches for confidential care related to various life challenges.
• Save for Your Future: 401(k) plan with an annual discretionary match to help associates plan for retirement.