Cart Runner (Part-Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across Wisconsin. At Festival, people are at the top of our list—evident in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available in all weather conditions. Your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience.

Responsibilities

• Providing Outstanding Service: Ensure each guest receives exceptional service in a friendly environment through greetings, answering questions, or addressing concerns with professionalism and care.
• Creating a Welcoming Atmosphere: Be friendly, courteous, and cooperative while effectively communicating with associates and guests.
• Upholding Standards: Maintain Guest Services expectations and standards.
• Cart Collection: Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
• Parcel Pickup: Perform prompt parcel pick-up service to enhance guest convenience.
• Share and Solve: Share guest requests with management to improve the shopping experience and resolve issues proactively.
• Support the Team: Assist with other duties as assigned, including supporting superior customer service initiatives.
• Honor Commitments: Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.

Requirements

• Strong Communication Skills: Ability to communicate effectively with associates and guests.
• Attention to Detail: Ability to read, count, and write accurately.
• Equipment Operation: Proficiency in operating all necessary equipment to perform the job efficiently.
• Product Integrity: Ability to bag efficiently while maintaining product integrity.

Physical Demands and Work Environment

The role requires the ability to stand for long periods, walk, bend, stoop, and lift or push up to 50 lbs regularly. Fine finger and broad manual dexterity, as well as eye-hand-foot coordination, are necessary for operating equipment. The position involves working varied hours, including nights, weekends, and holidays, in all weather conditions.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time associates receive a $1 premium per hour on Sundays and select holidays, while full-time associates receive time and a half.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Access to 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support on various personal matters.
• Retirement Savings: A 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

The work schedule may include mornings, afternoons, evenings, weekends, and holidays.