Cart Runner (Part-Time)

About the Role

As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available. Whether rain or shine, your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience.

Responsibilities

• Ensure that each customer (we call them guests) receives exceptional service in a friendly environment, including friendly greetings, answering questions, and addressing guest concerns with professionalism and care
• Be friendly, courteous, and cooperative while effectively communicating with associates and customers
• Maintain Guest Services expectations and standards
• Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions
• Perform prompt parcel pick-up service to enhance customer convenience
• Share customer requests with management to enhance the shopping experience and feel empowered to resolve issues proactively as they arise
• Other duties as assigned, including supporting superior customer service initiatives
• Regular, timely attendance in compliance with the work schedule and adequate notice to find a replacement for occasional absences

Qualifications

• Ability to communicate effectively with associates and customers
• Ability to read, count, and write accurately
• Proficiency in operating all necessary equipment to perform the job efficiently
• Ability to bag efficiently while maintaining product integrity

Physical Demands

• Ability to stand in place for long periods of time
• Walk in the store; bend, stoop and lift or push up to 50 lbs on a regular basis
• Requires fine finger and broad manual dexterity, and eye-hand-foot coordination in order to operate equipment
• Ability to work varied hours/days, including nights, weekends, and holidays, as needed in all weather conditions

Schedule

• Work schedule may include mornings, afternoons, evenings, weekends, and holidays

Benefits

• Associate discount: 15% off your grocery purchases for you and your immediate household
• Weekly Pay: Hourly associates are paid weekly
• Premium Pay: Part-time store associates are paid a $1 premium per hour on Sundays and select holidays; hourly full-time store associates receive time and a half on Sundays and select holidays
• Two-Week Advanced Scheduling: Schedules provided two weeks in advance for greater predictability and flexibility
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options
• Support for total well-being: 3 weeks of paid parental leave, fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Care Coaches providing confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues, depression, and anxiety
• 401(k) with annual discretionary company match

Reports To: Guest Services Manager
Location: 2233 Humes Road, Janesville, WI 53545