Cart Runner (Part-Time)

We are a Wisconsin grocer committed to giving back to the communities we serve and providing guests with exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin. At Festival, people are at the top of our list—reflected in our daily interactions, guest treatment, and extensive associate benefits and programs.

About the role

As a Cart Runner at Festival Foods, you'll play a vital role in delivering exceptional service by assisting guests with parcel pick-up and ensuring carts are readily available in all weather conditions. Your dedication to maintaining a welcoming and safe environment sets the stage for an outstanding shopping experience.

Responsibilities

• Provide outstanding service to guests through friendly greetings, answering questions, and addressing concerns with professionalism and care.
• Create a welcoming atmosphere by being courteous and cooperative while communicating effectively with associates and customers.
• Uphold Guest Services expectations and standards.
• Collect shopping carts from the parking lot and surrounding areas, returning them to the store in all weather conditions.
• Perform prompt parcel pick-up service to enhance customer convenience.
• Share customer requests with management and proactively resolve issues as they arise.
• Support the team with other duties as assigned, including superior customer service initiatives.
• Maintain regular, timely attendance in compliance with the work schedule and provide adequate notice for occasional absences.

Requirements

• Strong communication skills to interact effectively with associates and customers.
• Attention to detail, including the ability to read, count, and write accurately.
• Proficiency in operating all necessary equipment to perform the job efficiently.
• Ability to bag efficiently while maintaining product integrity.

Physical Demands and Work Environment

The physical demands and work environment described are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Ability to stand for long periods, walk throughout the store, bend, stoop, and lift or push up to 50 lbs regularly.
• Requires fine finger and broad manual dexterity, as well as eye-hand-foot coordination to operate equipment.
• Ability to work varied hours/days, including nights, weekends, and holidays, in all weather conditions.

Benefits

• Associate Discount: Enjoy an industry-leading 15% off grocery purchases for you and your immediate household.
• Weekly Pay & Premium Pay: Hourly associates are paid weekly. Part-time store associates receive a $1 premium per hour on Sundays and select holidays. Full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling: Schedules are provided two weeks in advance for better planning and work-life balance.
• Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options.
• Support Programs: Access to 3 weeks of paid parental leave, a fitness reimbursement program, EAP (Employee Assistance Program), and LEAPCare Coaches for confidential support related to personal or professional challenges.
• Retirement Savings: 401(k) plan with an annual discretionary match to help associates reach their savings goals.

Schedule

The work schedule may include mornings, afternoons, evenings, weekends, and holidays.