Call Center Specialist Expanded Function

About the role

The purpose of this position is to perform cross-functional duties between Medical Records and Patient Access Representative's. The person holding this position will be considered an "Expanded Function" Call Center employee, performing the duties of both Medical Records Clerk's and Patient Access Representative’s, and other duties as assigned.

Responsibilities

• Maintain all charts according to standard format.
• Keep all medical records secure, according to VGMHC’s standards.
• Organize incoming records and scan and index laboratory, EKG, E-ray, and other patient communications and reports in appropriate areas of patient charts.
• Result VG orders.
• Process incoming Epic messages.
• Maintain all charts according to standard format.
• Keep all medical records secure, according to VGMHC’s standards.
• Organize incoming records and scan and index laboratory, EKG, E-ray, and other patient communications and reports in appropriate areas of patient charts.
• Result VG orders.
• Process incoming Epic messages.
• Mail and/or fax patient information according to VGMHC’s protocol on confidentiality.
• Determine whether an appointment is for routine care or for an emergent problem.
• Schedule as available for chronic or non-acute problems or routine care.
• Accurately document all information in the patient’s chart.
• Routinely answer CC phone and route calls in a courteous, timely and helpful manner.
• Assist other CC staff as time permits, as needed.
• Attend and participate in staff meetings.
• Perform other duties as assigned.

Requirements

• High School Diploma or equivalent.
• Previous clinical and medical records experience, preferably in an ambulatory health care setting.
• Basic computer skills using Microsoft Suite.

Skills

• Knowledgeable in medical terminology.
• Ability to handle highly confidential, sensitive, and non-routine information.
• Ability to work effectively with staff members and external contacts.
• Ability to work in a fast-paced, wide range environment.
• Excellent communication skills, with proficiency in English & Spanish, both speaking and written language.
• Proven record of sensitive to inter-cultural issues and diversity.

Qualifications

• High School Diploma or equivalent.
• Previous clinical and medical records experience, preferably in an ambulatory health care setting.
• Basic computer skills using Microsoft Suite.

Benefits

Not specified.

Pay

Not specified.

Schedule

Not specified.