Call Center Specialist

Responsibilities

• Respond to general customer inquiries regarding company schedule and requested lead times, equipment service, and invoicing
• Schedule appointments with customers
• Contact previous customers for renewal and prospective customers for new services
• Maintain and ensure accuracy of call details

Requirements

• Flexibility to work 5 days a week that includes weekend rotations
• Ability to work remotely (hybrid in office and remote work schedule) once successfully approved
• Effective management of potential conflict resolution through clear and courteous communication while addressing all concerns efficiently and expediently
• Minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus
• Proficiency working with various computer programs, multiple screens at once, and the aptitude to master our in-house CSR program, as well as having good typing skills is a must
• Geographical knowledge of our service area or map reading skills

Qualifications

• Possess exceptional communication, reasoning, and listening qualities
• Have a minimum of two (2) years related experience working with customers directly. Phone, dispatch and/or inbound experience a plus
• Be proficient working with various computer programs, multiple screens at once, and the aptitude to master our in-house CSR program, as well as having good typing skills is a must
• Have a geographical knowledge of our service area or map reading skills

Skills

• Excellent communication skills
• Reasoning and listening abilities
• Remote work capability
• Conflict resolution skills
• Customer service experience
• Computer proficiency

Benefits

• Medical / Dental / Vision / Critical Illness and Accident plans
• Short and long term disability
• 401k with Company Match
• Paid vacation and holiday time
• Referral bonus program
• Discount on all services

Pay

$17.00 - $18.00 per hour

Schedule

Full time schedule with rotating weekends. Hybrid remote work schedule for night and weekend shifts once successful training period has been met.