Call Center Specialist
This is a full-time, contract position based in Bothell, WA, with a hybrid work arrangement.
About the role
We're hiring a Customer Service Representative to support customers in a fast-paced call center environment. In this role, you'll take inbound calls, assist customers with billing questions, review energy usage information, and help customers learn about programs that can lower their energy costs. You'll also educate customers on renewable energy options and energy-saving solutions while delivering an exceptional customer experience.
Responsibilities
- Answer incoming customer calls in a high-volume call center environment
- Resolve billing questions and account concerns
- Analyze energy usage and provide solutions to customers
- Educate customers on energy efficiency and conservation programs
- Promote renewable energy programs and other available services
- Document customer interactions using CRM systems
- Meet quality, productivity, and customer service goals
Requirements
- Previous customer service experience
- Call center experience preferred
- Experience resolving billing or account-related issues
- Strong communication and problem-solving skills
- Comfortable navigating multiple systems and CRM platforms
- Ability to work in a fast-paced environment
Benefits
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental, and vision
- Critical Illness, Accident, and Hospital coverage
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation, or Sick Leave)
Pay
The pay range for this position is $28.00 - $32.00 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.