Call Center Specialist
Huntsville Hospital · Athens, AL · 1 wk ago
OTHRFull-time
About the role
The Orthopaedic Center is looking for a highly motivated Call Center Specialist. This opening is a full-time position averaging 40 hours per week.
Responsibilities
- Answer a high volume of incoming phone calls to the call center in a timely manner.
- Communicate professionally, both orally and in writing, for clear, legible messages.
- Communicate effectively with patients and all incoming/outgoing callers.
- Direct calls appropriately by transferring and/or taking detailed messages.
- Schedule appointments according to physician profiles.
- Some insurance/billing experience may be required.
- Absorb and assist with any other task assigned.
Qualifications
- Education required: High School Diploma or GED.
- Experience: Multi-lined phone experience, Customer Service Representative experience, and some insurance/billing experience preferred.
Additional Skills/Abilities
- Work under pressure, multitask, and meet deadlines.
- Outstanding organizational and writing skills.
- Speak clearly and concisely.
- Be independent, self-starting, and highly motivated.
- Show a proven positive, "teamwork" attitude in work history.
About Us
At The Orthopaedic Center, we are proud to be the region’s leading orthopaedic group, dedicated to delivering exceptional patient care. As our team continues to grow, we are seeking motivated professionals who are passionate about excellence, collaboration, and making a difference in the lives of our patients. Join our dynamic and expanding organization and become part of a team committed to outstanding orthopaedic care.