Call Center Specialist

Responsibilities

• Schedules hospital outpatient tests and appointments for physician practices within multiple scheduling systems.
• Pre-registers all patients when applicable information is obtainable.
• Obtains and advises patients of all necessary pre-certification, referral, and co-pay requirements for financial reimbursement.
• Collaborates with hospital departments and physician practices to schedule outpatient tests and physician appointments while negotiating appropriate date and time according to department and practice protocols.
• Acts as a resource for health access and patient schedulers.
• Functions as a super user for all computer applications pertinent to multiple scheduling systems.
• Conducts training of new employees in multiple scheduling systems.
• Acts as a liaison for hospital departments and physician practices.
• Ensures that all appropriate staff, patients, departments, and physician practices are notified of additions, changes, and cancellations.
• Attends monthly educational sessions with hospital departments and physician practices.
• Adheres to Capital Health policies as well as interdepartmental policies and procedures.

  Requirements

  • High School Diploma or equivalency.
  • Three years of departmental/scheduling experience.
  • Strong customer service skills.
  • Strong insurance and precertification knowledge.
  • Basic medical terminology.
  • Demonstrates proficiency of all insurance requirements for outpatient tests and physician appointments.
  • Intermediate computer skills.
  • Frequent physical demands include: Sitting.
  • Occasional physical demands include: Standing, Walking, Climbing (e.g., stairs or ladders), Carry objects, Push/Pull, Twisting, Bending, Reaching forward, Reaching overhead, Squat/kneel/crawl.
  • Continuous physical demands include: Wrist position deviation, Pinching/fine motor activities, Keyboard use/repetitive motion, Talk or Hear.
  • Lifting Floor to Waist 15 lbs. Lifting Waist Level and Above 10 lbs.