Call Center Specialist

We are seeking a dependable and customer-focused Call Center Specialist for an immediate temporary opportunity in Oklahoma City. This position will primarily focus on making a high volume of outbound calls to members regarding upcoming insurance plan changes, while also assisting with inbound calls, answering questions, resolving issues, and accurately documenting interactions. Responsibilities Place a high volume of outbound calls to members regarding upcoming plan changesHandle inbound calls and respond to member questionsProvide clear, knowledgeable, and professional customer serviceAccurately document calls and member interactions in a call center tracking systemResearch questions and work toward timely resolution of member concernsPrepare workflow referrals and ensure proper follow-upMaintain confidentiality of sensitive member informationFollow HIPAA and other applicable privacy requirementsMaintain designated schedules and break times to ensure adequate call coverageAssist with additional administrative projects and tasks as needed Qualifications Previous customer service, call center, or administrative/clerical experienceComfortable making high-volume outbound callsStrong verbal and written communication skillsExcellent customer service and problem-solving abilitiesStrong data entry, documentation, and recordkeeping skillsAbility to manage multiple tasks in a fast-paced environmentProficiency with Microsoft Office applicationsAbility to follow established procedures and handle confidential informationDependable, organized, accurate, and comfortable working both independently and as part of a team Preferred Experience Experience with outbound calling, health insurance, insurance plan members, government programs, or administrative support is preferred. Bilingual candidates are also encouraged to apply. This position requires daily use of computers and phones and is fully onsite. Immediate need – apply today for consideration