Call Center Specialist

Sea Mar Community Health Centers · White Center, WA · 3 wk ago

On-siteCustomer Service$20/hrFull-time

Position Summary

Full-time Call Center Specialist position available for our Call Center located in White Center, near Seattle, WA. We are looking for customer service oriented candidates who are bilingual in English/Spanish. Call Center Specialists will be responsible for processing inbound calls, greeting patients and the public as they call into the call center in an enjoyable, friendly and enthusiastic manner while taking and relaying messages to the appropriate department.

Desired Requirements/Qualifications

Maintains professionalism and the willingness to help others at all times
Demonstrates the ability to make independent decisions quickly when necessary
Demonstrates sound problem solving skills and the ability to be diplomatic in the face of adversity
Demonstrated ability to multi-task effectively, handles calls quickly and efficiently
Screens and assesses incoming calls in a timely manner
Demonstrate and maintain a high level of work ethic and professionalism
Possess excellent problem-solving skills and be able to communicate efficiently
Be able to multi-task and properly use basic office software
Must answer incoming telephone calls within 3 rings or less
C.N.A or Medical Assistant preferred
Must be bilingual in English/Spanish

What We Offer

Fringe benefits surpass most companies including Medical, Dental, Vision, Prescription coverage, Life Insurance, Long Term Disability, EAP (Employee Assistance Program), Paid-time-off starting at 24 days per year + 10 paid Holidays
401(k)/Retirement options
Exciting opportunity to work in a culturally diverse environment

How to Apply

To apply for this position, complete the online application and click SUBMIT or APPLY NOW. If you have any questions regarding the position, email Terri Alvarez, Call Center Supervisor and Referral Tracking Supervisor, at terrialvarez@seamarchc.org.

About Sea Mar

Sea Mar is a Federally Qualified Health Center (FQHC) founded in 1978, a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Equal Opportunity Employer

Sea Mar is an Equal Opportunity Employer. External candidates are considered after 12/6/2024. This position is represented by Office and Professional Employees International Union (OPEIU). Please visit our website to learn more about us at www.seamar.org. You may also apply thru our Career page at https://www.seamar.org/jobs-general.html.