Call Center Specialist

Call Center Associate Duties

• Interact with customers to provide information for entire shift
• Maintain productivity standards
• High level of professional customer service
• Accurately process transactions regarding products and services
• Accurately record all customer contacts
• Move fluently through computer system to track, gather information, and/or troubleshoot customer issues
• Refer unresolved customer issues to designated department or supervisor for resolution

Required Skills And Experience

• Strong computer and typing skills
• 1-3 years of customer service experience
• Experience working with Microsoft Office
• Completion of High School Diploma or equivalent
• Ability to handle heavy inbound calls
• Strong organizational skills
• Ability to work independently
• Proven ability to meet/exceed performance standards
• Excellent typing and data entry skills
• Navigating through multiple databases and using dual computer screens
• Providing excellent customer service to a large member base
• Answering a wide variety of member and nonmember questions and finding solutions to problems
• Professional verbal and written communication skills