Call Center Specialist

Essential Duties And Major Responsibilities

• Screens patient calls, takes accurate messages, and returns calls as appropriate (to patients, providers, and other organizations/agencies)
• Schedules acute (same day) appointments, in collaboration with the Office Manager and nursing supervisor
• Schedules patient appointments according to established protocol
• Collections and enters patient registration and demographic data into computer system
• Provides translation services for non-English speaking callers
• Directs incoming faxes
• Provides coverage to Front Desk Check-In/Check-Out as needed

Minimum Qualifications

• A high school diploma or GED
• An associate degree in secretarial science or equivalent preferred
• Bilingual in English/Spanish or English/Portuguese is a plus
• One year similar work experience or in a medical office environment preferred
• Computer skills for accurate data entry
• Must be able to type a minimum of 35 hours per minute
• Knowledge of basic medical terminology
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing, and speaking in English
• Demonstrated ability to work in a fast-paced, high telephone call volume office environment

Benefits

• 401(k)
• Generous vacation and personal time for eligible employees
• Sick time
• Medical, dental, and vision insurance (100% paid)
• Life insurance/AD&D
• Long-Term disability
• Employee Assistance Program (EAP)
• Discounts on travel and entertainment
• Discounts on cell phone service, computer purchases, and more
• College Tuition Rewards/CMEs
• Company Events & Activities (Annual cookout and holiday party, health and wellness events, “Lunch & Learn’s”, team building, and more)
• EyeMed Vision Care Program
• Accident & Cancer Insurance
• Discounts on - gym membership, travel & entertainment tickets, electronics, and more!