Call Center Specialist

About the role

This position is eligible for medical, dental, vision, and 401(k).

Responsibilities

• Answer a high volume of inbound customer calls related to hotel reservations and travel accommodations.
• Monitor and respond to customer inquiries received through live chat channels.
• Aid customers with reservation changes, confirmation details, payment questions, and check-in procedures.
• Provide guidance on available resources and self-service tools.
• Troubleshoot booking issues and resolve customer concerns in accordance with established policies and procedures.
• Maintain knowledge of products, services, and reservation processes.
• Accurately document customer interactions and recurring inquiries.
• Collaborate with internal teams to ensure prompt resolution of customer issues.

Qualifications

• A high school diploma or equivalent required.
• Additional customer service training or certifications are a plus.
• Previous experience in a customer service, call center, or support-focused environment preferred.
• Experience supporting business owners, event participants, or hospitality-related customers is highly desirable.
• Familiarity with customer communication platforms, phone systems, and basic computer applications.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask and manage priorities in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Patience, professionalism, and empathy when assisting customers.

Benefits

• This position is eligible for medical, dental, vision, and 401(k).

Pay

• $18.00 - $22.00 per hour

Schedule

• Monday – Friday 9:00 AM – 5:00 PM

About Our Client

Our client is a growing technology-driven organization that supports travel and event-related operations across a national customer base. They foster a collaborative environment focused on delivering exceptional customer experiences and operational excellence.

Work Schedule

Contract assignment expected to run through July and August. Immediate hiring need due to seasonal business demands. One opening available with potential for additional hiring needs. Start date targeted for the week of July 14th or July 21st.

Reliable Transportation Required

Reliable transportation required.

Additional Details

Opportunity for long-term employment based on performance and business needs. Business casual work environment. Exposure to a fast-paced, customer-focused team. Work with modern customer communication tools and technologies.