Call Center Specialist

Primary Responsibilities/Requirements

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Some insurance/billing experience, however not a requirement
• Able to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Absorb and assist with any other task assigned

Must Also Possess

• Ability to work under pressure in fast-paced environments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns

Physical Demands

• Must be able to use arms, hands, and fingers skillfully
• Position requires prolonged sitting (90% of day)
• Must be agile and able to work efficiently in space limited areas
• Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers
• Consistently work at a productive pace
• Must readily adapt to frequent schedule changes

Typical Working Conditions

• Work is completed in an office environment where the employee comes in frequent contact with internal staff