Call Center Specialist

About the role

Join our mission at Solar Alternatives to help our community embrace clean energy solutions! As a leading provider of solar energy, standby power, and energy efficiency, we strive to make a sustainable future accessible to everyone. Our Call Center Specialists play a crucial role as the first contact for prospective solar owners, acting as brand ambassadors for clean energy.

Responsibilities

• Act as the first point of contact for prospective solar owners and represent the brand as a clean‑energy ambassador.
• Set appointments with potential clients that can lead to sales opportunities.
• Maintain and update lead data in the company CRM tool.
• Initiate and support the sales process for the broader team.
• Collaborate with colleagues, team leaders, and managers, and bring fresh ideas and insights to the table.
• Present yourself professionally and maintain a positive attitude with all prospects.

Requirements

• Exceptional communication skills – friendly and persuasive (retail or hospitality experience is a plus).
• Prior customer service, hospitality, or retail sales experience.
• Tenacity – don’t take “NO” for an answer.
• Self‑motivated, entrepreneurial mindset that is proactive and results‑driven.
• Organized and goal‑oriented with strong phone call and email etiquette.
• Able to set appointments with potential clients that can lead to sales opportunities.
• Maintain and update lead data in the company CRM tool.
• Initiate and support the sales process for the broader team.
• Consistent work schedule and reliable availability.
• Present yourself professionally and maintain a positive attitude with all prospects.

Benefits

• Base pay of $17 per hour plus commission per appointment set.
• Two weeks paid leave, plus 7 bank holidays.
• Health insurance, vision & dental.
• 401K with company match.
• Advanced product and sales training to ensure success.
• Use of professional company tools including customized CRM and VOIP system.
• Peace of mind from offering only best‑in‑class products, installation, and services.

Pay

Earn between $25 to $35+ per hour, with uncapped earning potential based on performance (base of $17 per hour plus commission per appointment set).

Schedule

Flexible schedule that allows for job independence while fostering teamwork and innovation; consistent work schedule and reliable availability expected.