Call Center Specialist
Robert Half · Honolulu, HI · 2 mo ago
On-siteTemporary
Responsibilities
- Respond to incoming customer calls promptly and provide accurate, courteous assistance related to services, requests, and general inquiries.
- Document interactions clearly in customer service systems and maintain organized records to support efficient follow-up.
- Place outbound calls when needed to confirm information, resolve open issues, or communicate service-related updates.
- Support marketing and outreach initiatives by helping coordinate campaign-related tasks and tracking communications.
- Communicate with external vendors to relay information, confirm details, and help ensure timely completion of assigned activities.
- Perform routine administrative work such as data entry, file maintenance, email correspondence, and preparation of basic reports using Microsoft Office tools.
- Escalate complex customer concerns to the appropriate team members and follow through to help achieve resolution.
- Maintain accuracy while managing multiple priorities in a fast-paced call center environment.
Requirements
- At least 2 years of experience in a call center, customer service, or similar support role.
- Hands-on experience handling inbound calls, with the ability to manage outbound calls as needed.
- Proficiency with customer service software and standard office applications, including Microsoft Office Suite.
- Strong verbal communication skills and a detail-oriented, service-focused approach when speaking with customers and vendors.
- Solid basic office skills, including data entry, recordkeeping, and general administrative support.
- Able to stay organized, multitask effectively, and work accurately in a high-volume environment.
Qualifications
- Bachelor’s degree and 3 years of experience are preferred.
Skills
- Customer Service
- Call Center Operations
- Outbound Calling
- Marketing Support
- Vendor Coordination
- Administrative Support
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Life Insurance
- Disability Insurance