Call Center Specialist

Responsibilities

• Manage a steady flow of inbound customer calls each day, delivering timely and detail-oriented support.
• Explain products, services, and next steps so customers feel informed and confident in their interactions.
• Investigate customer concerns, identify practical solutions, and follow through to ensure resolution.
• Record call details, service updates, and customer interactions accurately within company systems.
• Work closely with coworkers and internal teams to address service needs and maintain a smooth customer experience.
• Use Microsoft Office tools and a dual-monitor setup to navigate information efficiently while assisting callers.
• Adept to changing priorities, procedures, or system-related updates while maintaining service quality.
• Contribute to a positive onsite team environment by helping colleagues and supporting shared goals.

Requirements

• Previous experience in a call center or customer service role handling incoming calls.
• Strong ability to communicate clearly, professionally, and patiently with a wide range of customers.
• Proficiency with Microsoft Office applications and confidence working across multiple screens.
• Experience documenting interactions and using customer service or call tracking software.
• Dependable attendance and the ability to work onsite in Scarborough, Maine Monday through Friday, 8:00 AM to 4:30 PM.
• A collaborative attitude, solid work ethic, and willingness to assist team members when needed.
• Mechanical aptitude or basic familiarity with power tools, electrical systems, or plumbing is preferred.
• Flexibility to adjust to shifting needs and unexpected situations in a fast-paced environment.

Qualifications

None specified.

Skills

Customer service, communication, technical proficiency, multitasking, adaptability.

Benefits

Not specified.

Pay

Not specified.

Schedule

Full-time, 8:00 AM to 4:30 PM, Monday through Friday.