call center specialist
About the role
The care consultant supports members through some of their most meaningful financial decisions, providing guidance rooted in understanding, clarity, and trust. This role focuses on new membership, lending requests, complex account maintenance, and specialized accounts, helping members navigate decisions that shape long-term financial wellbeing.
The care consultant engages members with empathy and intention, using strong listening and thoughtful discovery to understand what matters most. They translate complexity into clear next steps, ensuring members feel informed, supported, and confident as they move forward.
This role balances accuracy, continuity, and care. Care consultants stay closely connected to member needs across conversations that may span multiple interactions, ensuring follow-through, clarity, and a consistent experience that reflects the credit union’s purpose of creating joy and igniting Michiganders’ impossible dreams.
Requirements
- A high school diploma or equivalent
- Minimum two years’ experience as a service representative in the retail or service industry or equivalent experience
- Demonstrated knowledge of fiduciary products and services
- Proficiency using Microsoft Office Suite
Qualifications
- Strong communication and interpersonal skills
- Ability to handle sensitive and confidential information
- Ability to work independently and as part of a team
- Passion for customer service and financial education
Benefits
A comprehensive medical, dental, and vision plan
A generous paid time off package for all full-time team members
Up to 12-weeks paid paternity/maternity leave
Lifestyle Accounts to help with your personal wellbeing
Family Health Benefits
Paid time off to observe all Federal Holidays
Flexible work options depending on position
A generous 401k match
Numerous employee engagement activities
Community Resource Groups
Paid time off for occasions such as volunteering, caregiving, and family events
Pay
The minimum hourly rate is $20.48, but your offer amount may be increased with relevant work experience and transferable skills.
Schedule
The schedule is flexible and may vary based on the team member's availability and the needs of the credit union.
Skills
- Strong communication and interpersonal skills
- Ability to handle sensitive and confidential information
- Ability to work independently and as part of a team
- Passion for customer service and financial education
Benefits
- Comprehensive medical, dental, and vision plan
- Generous paid time off package for all full-time team members
- Up to 12-weeks paid paternity/maternity leave
- Lifestyle Accounts to help with your personal wellbeing
- Family Health Benefits
- Paid time off to observe all Federal Holidays
- Flexible work options depending on position
- A generous 401k match
- Numerous employee engagement activities
- Community Resource Groups
- Paid time off for occasions such as volunteering, caregiving, and family events
Contact/application information
If this description appeals to you, please submit an application!
A member of orsa’s talent acquisition team will be in contact with you shortly!