Call Center Specialist

About the role

Corning Credit Union is seeking Call Center Specialists to join their team in the Corning, NY market. They are one of the leading credit unions in the nation with $2.4 billion in assets and over 160,000 members worldwide.

Essential Job Duties

• Maintain appropriate knowledge of core systems and CCUs products and services
• Answer incoming calls and member questions in a prompt and professional manner
• Present and explain beneficial products to members and assist in meeting their vast financial needs
• Open new memberships, accounts, and services
• Absorb information needed to process outgoing bank wires and ensure accuracy and safety, following all anti-fraud procedures
• Proactively educate members on the ease of doing business with CCU through our many electronic service channels
• Assume responsibility for other projects or duties as required or assigned

Required Competencies

• Strong customer service and interpersonal skills with the ability to connect well with members via the telephone
• Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced call center environment
• Possesses exceptional verbal and written communication skills
• Exceptional attention to detail
• Strong problem-solving skills
• Confidence in promoting appropriate products and services
• Technical aptitude with experience using mobile banking and other apps or financial services

Education Requirements

A bachelor's degree or other form of secondary education is preferred, commensurate work experience will also be considered. A high school diploma or GED is required.

Experience Requirements

Prior call center or customer service experience is preferred but not required, as CCU will provide extensive training to the successful candidate.

Communication Skills Requirements

• The ability to read and comprehend moderate to advanced instructions and correspondence
• The ability to write moderate to advanced correspondence within professional etiquette standards
• The ability to effectively present information in one-on-one and group situations

Physical Requirements

• Ability to work in a repetitive motion for a lengthy period of time
• Ability to work within a fast-paced call center environment
• Regular use of computer required
• Specific vision abilities required by this position include