Call Center Reps / Tech. Support (On-Site) $19/hr

Job Summary

Seeking dedicated representatives to provide support and information to customers via phone, email, and online chat. Responsibilities include troubleshooting mobile devices, assisting with inquiries, and ensuring customer satisfaction.

Responsibilities

• Provide support and information on products/services to customers
• Enter orders for new/additional products and services
• Help callers with mobile device-related inquiries
• Troubleshoot devices, assist with setup/provisioning, and coordinate with service providers/technicians
• Address and resolve customer questions and complaints
• Forward unresolved issues to specialists/staff
• Cook up unwanted up-selling by service providers
• Maintain customer accounts and records of interactions
• Perform data entry and administrative/clerical duties
• Complete additional related duties as assigned

Minimum Qualifications

• Must pass an ATF Security clearance background and credit check
• High school diploma or equivalent
• 6 months+ customer service experience
• Basic computer and smartphone skills
• Experience with wireless devices
• Strong written and verbal communication skills

Benefits

#CB #P1 As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

About Kelly

Trust the office staffing pioneer. Find the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs-so you could say we’re pretty good at it!

Our Commitment

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce.

Contact Information

Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.