Call Center Representative - $20/hr.

TEKsystems is seeking Call Center Agents for a large financial institution in Louisville, Kentucky. This is a fully onsite, 7-month contract-to-hire position.

Schedule

Monday–Friday, 8:30 AM–6:00 PM EST

Location

Louisville, Kentucky 40222 (fully onsite)

Start Date

September 24, 2026

Requirements

• High school diploma
• Call center experience
• Must pass a 10–15 minute Call Center Assessment and Chat Simulation (grammar and professionalism evaluated)
• Strong verbal communication skills with the ability to explain complex information clearly and patiently
• Ability to engage in in-depth, sensitive, and confidential conversations with members
• Stable work history (no "jumpy" tenures)
• Self-motivated with a drive to advance your career
• Ability to navigate system applications quickly to provide accurate account information
• Answer all incoming calls within 30 seconds
• Must pass a drug test and have no time off in the first 90 days
• Reliable transportation

Responsibilities

• Handle 60+ inbound calls daily from businesses using tax software and consumers inquiring about the Refund Advantage program (a loan service for quicker tax returns)
• During low call volume, make outbound "Discovery" calls to past customers to gauge interest in reusing services; transfer interested customers to the Sales Department
• Perform chat support work
• Document all incoming and outbound calls for trend analysis
• Manage multiple customer interactions while maintaining accuracy
• Maintain call volume and service levels at 90% or above

Pay

$20.00/hour

Benefits

Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental, and vision insurance
• Critical Illness, Accident, and Hospital insurance
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (voluntary Life & AD&D for employee and dependents)
• Short-term and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation, or Sick Leave)