Call Center Representative (Starting at $20/hr)

About the role

This role involves providing exceptional customer service for telecommunications products and services.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet, and Streaming issues using diagnostic tools
• Manage account activation, maintenance, and billing support via phone
• Recommend upgrades and solutions tailored to customer needs
• Process orders and update accounts through management systems
• Escalate complex issues and coordinate field visits when necessary
• Contribute ideas to improve customer experience and build relationships
• Achieve sales activity goals and maintain knowledge of product offerings

Requirements

• High school diploma or equivalent
• Experience in customer service, sales, or retention
• Proficiency in English, troubleshooting Spectrum products, billing systems, and computer skills
• Strong communication, problem-solving, multitasking, and customer service skills
• Positive phone demeanor and goal-oriented mindset

Preferred Qualifications

• Over one year in cable operations or telecommunications call centers

Benefits

This position offers a competitive pay range and benefits, with a focus on career growth and community reflection.

Criminal history considerations will align with legal requirements.