Call Center Representative - $20/hr.

About the role

TEKsystems is looking to hire several Call Center Agents for a large financial institution in Louisville. The role is fully onsite and is a 7 month contract-to-hire.

Responsibilities

• Take 60+ calls from businesses that use their tax software as well as consumers.
• Consumers will call inquiring about their refund advantage program, which allows consumers to get their tax returns quicker through a loan.
• Businesses are typically mom & pop shops that help with taxes.
• When call volume is low, do outbound "Discovery" calls to past customers who have used their service to see if they want to use again; if they do, transfer the call to the Sales Department.
• Perform some chat work.
• Document each incoming and outbound call for trend analysis.
• Manage multiple customer interactions while maintaining accuracy.
• Maintain overall call volume and service levels at 90% or above.

Requirements

• High school diploma and call center experience.
• Must be able to pass a 10-15 minute Call Center Assessment and Chat Simulation (suggest completing both on a computer/laptop as they assess grammar and professionalism via chat).
• Strong verbal communication skills with the ability to explain complex information in a clear and patient manner.
• Must be able to have in-depth dialogue, conversations and explanations with members of a sensitive and/or highly confidential nature.
• No jumpy tenures.
• Self-motivated and motivated to advance your career.
• Ability to quickly navigate through system applications to obtain and provide accurate account information, answer all incoming calls in 30 seconds or less, and complete customer request calls.
• Must not have any time off in the first 90 days.
• Must have reliable transportation.

Schedule

Monday-Friday, 8:30am-6:00pm EST.

Location

Louisville, Kentucky 40222. This is a fully onsite position in Clarksville, IN.

Pay

$20.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Interview details

1 interview total = virtual interview with Reya. Interviews are first-come, first-serve.

Start date

09/24/2026

Compliance

Drug test required.