Call Center Representative / BDC - Central Houston Nissan

Duties/Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Conducts telemarketing and internet related sales/service campaigns.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Attends product and sales training as requested by the BDC Manager.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collections and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates as needed.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.

Requirements

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Bilingual is a plus.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Paid Holidays.
• Paid Vacation.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Equal Employment Opportunity

The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at HR@centralautomotivegroup.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.