Service BDC Call Center Representative

Responsibilities

• Answer inbound phone calls, text messages, emails, and online service inquiries
• Schedule service, maintenance, recall, and diagnostic appointments
• Follow up with customers regarding missed appointments, declined services, and future maintenance needs
• Conduct outbound calls and campaigns to drive service traffic and customer retention
• Confirm appointments and maintain accurate customer records in DMS and scheduling systems
• Communicate professionally and clearly with customers regarding service timelines and expectations
• Cookordinate with service advisors, dispatch, and management to maximize shop efficiency
• Maintain appointment availability and help maintain proper scheduling flow
• Aid in customer satisfaction follow-up and online reputation management
• Meet daily, weekly, and monthly appointment and performance goals

Qualifications

• Previous customer service, call center, BDC, or dealership experience preferred
• Strong phone and communication skills
• Positive attitude with a professional appearance and demeanor
• Ability to multitask in a high-volume environment
• Basic computer and typing skills
• Experience with dealership systems is a plus
• Dependable attendance and strong work ethic
• Bilingual is a plus but not required

Benefits

• Six days of Paid Time Off each year to be used at the employee's discretion
• One week of vacation after one year, two weeks of vacation after three years, and three weeks of vacation after 10 years
• Custom and competitive wage plans
• Employee discounts
• Low-deductible health insurance
• Vision insurance
• Dental insurance
• Voluntary insurance options (disability, cancer insurance, etc.)
• 401(k) savings plan with company match
• Holiday pay
• Closed on Sundays

What Makes Us Different

• I-CAN Kids – Free childcare provided through the I-CAN Kids program
• Arrow Academy – Programs for sales and service growth
• Employee Assistance and Enrichment – Employee committee planning activities

About Arrow

The Arrow family includes Ford, Mitsubishi, Loan Arranger, Arrow Point Auto Mall, Arrow Service Department, Quick Lane, Body Shop, Rental Car, and Auto Accessories & More. Our mission is to help our customers, coworkers, and communities so that they can accomplish their goals.

More About Arrow

Arrow Ford is locally owned and operated in Abilene, Texas, since 1964. We strive to provide the best value in your vehicle ownership experience with programs like the Engine For Life Guarantee, lifetime oil changes, and more at no cost to our guests. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.