Call Center/BDC Representative

Job Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquiries by via email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements

• Excellent computer skills required
• Knowledgeable to call center environment – NO COLD CALLS!
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

Benefits

• Medical, Dental, Vision Insurance
• 401K
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities