Service BDC representative

Key Responsibilities

• Handle incoming service calls and inquiries promptly and professionally.
• Make outbound calls to follow up with customers regarding service appointments and vehicle maintenance.
• Schedule and confirm service appointments accurately using dealership software.
• Maintain detailed and accurate customer records in the database.
• Communicate effectively with service technicians and other dealership departments to ensure customer satisfaction.
• Aid in managing service campaigns and recalls by contacting customers as needed.

Required Skills and Qualifications

• Prior experience working in a Service BDC role.
• Strong telephone etiquette and communication skills.
• Computer literate with proficiency in dealership management systems and Microsoft Office.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• A customer-focused attitude with a professional demeanor.