Call Center/BDC Representative

$750 per week guaranteed for your first 30 days!

• Flexible Scheduling Options

About the role

The Ed Napleton Automotive Group is looking for a Call Center/Automotive BDC Representative to join their team at Napleton's Midwest BDC Call Center in Merrillville, IN.

Job Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquiries by email, phone, and text
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application, and benefits to prospects and describe all optional equipment available for customer purchase
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements

• Excellent computer skills required
• Knowledgeable to call center environment - NO COLD CALLS!
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

What We Offer

• $750 per week guaranteed for your first 30 days! (Based on a 40-hour work week at $18.75 per hour)
• Opportunity to earn $35,000-$70,000 per year
• Hourly pay + Performance-Based Commissions
• Fun, fast-paced, diverse work environment
• Variety of shifts available with many flexible scheduling options
• Medical, Dental, Vision Insurance
• 401K
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Benefits

• For additional benefit information please go to: NapletonCorpFlorida.MyBenefitsLibrary.com

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.