Service BDC Representative

About the role

Hudson Nissan, a Penske Automotive Group dealership, seeks a Business Development Center (BDC) Appointment Coordinator to assist customers in a call center environment through text, email, or social media.

Responsibilities

• Assist customers promptly, professionally, and courteously in a call center environment.
• Communicate with customers via text, e-mail, or social media as assigned.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• A strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

Qualifications

• Bilingual candidate preferred.
• Commitment to ensuring customers have a world-class experience at every step of their ownership journey.
• Excellence in providing an unparalleled level of expertise to support customer's overall experience.
• Technical Expertise: Understanding and using MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Skills

• Excellent communication skills.
• Organizational skills.
• Proficiency in MS Office Suite.
• CRM and lead management tools.

Benefits

• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

Pay

The pay range for this position is $18.00 - $22.00 per hour.

Schedule

Hours are flexible and can be arranged based on your availability.

Apply

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry... apply with us today!