Service BDC Representative

Key Responsibilities

• Answer inbound calls promptly and professionally for service inquires, maintenance needs, recall questions, and general service department support.
• Schedule service appointments, manage the service calendar, and ensure accurate customer information is entered in the CRM.
• Make outbound calls for appointment reminders, declined services, maintenance follow-ups, CSI outreach, and manufacturer recall campaigns.
• Maintain clear communication with service advisors and the service manager regarding customer needs and scheduling capacity.
• Ensure high customer satisfaction through courteous, consistent communication and timely follow-up.
• Log all customer interactions accurately and consistently in the CRM system.
• Meet daily, weekly, and monthly contact/appointment goals set by management.
• Support ongoing customer-retention efforts by delivering a positive, helpful experience every time.

Qualifications

• Previous BDC, call center, or customer service experience preferred. (Automotive experience is a plus but not required)
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and stay organized in a busy environment.
• Comfortable using CRM tools, dealership scheduling systems, and basic computer applications.
• Professional, friendly phone presence, and customer-first mindset.
• Reliable attendance and consistent work ethic.