Call Center Representative / BDC - South Houston Nissan

Duties/Responsibilities

• Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.
• Responds to customer inquiries in a timely manner.
• Maintains a thorough knowledge of dealership policies, products and procedures.
• Conducts telemarketing and internet related sales/service campaigns.
• Builds rapport with customers to build a base of referrals to establish a robust customer network.
• Schedules appointments for prospects.
• Attends product and sales training as requested by the BDC Manager.
• Receives inbound sales leads (phone, internet) and directs to appropriate contacts.
• Collections and enters orders for new or additional products or services.
• Fields customer questions and complaints and escalates as needed.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Follows up after customer service visit to ensure customer satisfaction.

Required Skills/Abilities

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Bilingual is a plus.

Education and Experience

• A high school diploma or equivalent.
• Customer service experience required.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Benefits

• Paid Holidays.
• Paid Vacation.
• Medical Insurance.
• Dental Insurance.
• Vision Insurance.
• Company Paid Life Insurance and AD&D.
• 401(k) with Company Match.
• Wellness Program.
• Employee Assistance Program.
• Vehicle Purchase and Repair Perks.

Pay

TBD

Schedule

TBD

Qualifications

N/A