BDC Agent - Call Center Representative

About the role

Performance Kings Honda is the top‑volume Honda dealer in Cincinnati and has been recognized with multiple President’s Awards and Master’s Circle Awards. The call center team supports the dealership’s winning culture by providing exceptional customer service and helping to convert inquiries into appointments and sales.

Pay

Hourly rate $16.00 – $19.00 plus bonuses.

Schedule

Flexible hours available (mornings, afternoons, evenings, weekends). 40‑hour workweek.

Benefits

• Paid PTO time off
• 401(k) retirement plans with generous company match
• Medical insurance
• HSA and FSA plans
• Dental care
• Vision coverage
• Short‑ and long‑term disability
• Life insurance
• Critical illness insurance
• Hospital indemnity insurance
• Accident insurance
• Grief counseling
• Living will preparation
• Generous employee discounts on vehicles, parts, and services

Responsibilities

• Assist customers with questions about vehicle availability, services, and appointments.
• Make outbound calls to follow up with leads and scheduled appointments.
• Convert inquiries into confirmed appointments and sales.
• Maintain accurate records of all customer interactions in the CRM.
• Collaborate with the sales team to ensure a seamless customer experience.
• Maintain dealership service and inventory knowledge.
• Offer vehicle values to service appointments daily.

Qualifications

• High school diploma or equivalent preferred, not required.
• Previous customer service or call‑center experience is a plus.
• Bi‑lingual candidates are encouraged to apply (not required).
• Coachability and excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Comfortable using computers and CRM systems.
• Possess a good driving record.

Performance Kings Honda is a drug‑free workplace.