Call Center/BDC Representative

Located at Napleton’s Midwest BDC Call Center in Merrillville, IN, the BDC Representative handles internet inquiries and phone leads (no cold calls) to generate appointments for dealership sales departments.

Pay

• $750 per week guaranteed for your first 30 days (based on a 40-hour work week at $18.75 per hour)
• Opportunity to earn $35,000–$70,000 per year (hourly pay + performance-based commissions)

Benefits

• Medical, dental, and vision insurance
• 401K
• Paid vacation and sick time
• Paid training
• Discounts on products, services, and vehicles
• Growth opportunities

For additional benefit information visit: NapletonCorp.MyBenefitsLibrary.com

Schedule

• Various shifts available with many flexible scheduling options

Responsibilities

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer internet inquiries via email, phone, and text
• Schedule sales appointments and reschedule no-show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application, and benefits to prospects and describe optional equipment available for purchase
• Follow up in a manner that results in customer visits to the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Requirements

• Excellent computer skills
• Knowledgeable in a call center environment (no cold calls)
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy