BDC Representative/Call center

About the role

Wheelers of Marshfield with Wheelers Family Auto Group is currently looking for a BDC Representative to join our team! The day-to-day duties of this role include building and maintaining a strong relationship with customers. The BDC Service/Call Center works with our customers to schedule service for vehicles for all of the Wheelers locations.

Responsibilities

• Serves as telephone back-up
• Obtains and records basic demographic information about each customer, using dealership sales control system
• Answers product and service information
• Maintains professional appearance
• Other tasks as assigned

Requirements

• Must be able to thrive in a fast-paced and changing environment
• Able to sit for a long period of time
• Strong computer skills
• At least 18 years of age
• Work schedule: 9:00 am–6:00 pm, Monday–Friday, occasional Saturdays 8:00 am–4:00 pm, 40 hours per week required
• Ability to commute/relocate to Marshfield, WI 54449: Reliably commute or planning to relocate before starting work (Required)

Qualifications

• Customer service/call center experience preferred
• Call center: 1 year (Preferred)
• High school or equivalent (Preferred)
• Work authorization: United States (Preferred)
• Customer service: 1 year (Preferred)

Pay

$14.00 – $18.00 per hour. Pay ranges based on productivity and experience.

Benefits

• Paid technician training and certifications
• State-of-the-art facility
• No Sundays & paid time off on major holidays
• Uniforms provided and cleaned
• Professional service advisors to work with
• Competitive health benefits
• Paid Time Off
• 401K w/ Match
• Employee Discounts on Purchases
• Dental
• Vision
• Health Care
• Short Term / Long Term Disability, Critical, Accidental, and Life Insurance

Schedule

• 8 hour shift
• Monday to Friday 9:00am – 6:00pm
• Rotating Saturdays 8:00am – 4:00pm