Service BDC Representative

About the role

We are seeking energetic individuals to join our unique and fast-paced Business Development Center. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience. In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase.

Responsibilities

• Providing excellent customer service to internal and external customers
• Promote an understanding of and strong commitment to client satisfaction & the Mossy team
• Respond quickly to internet, phone, and live chat inquiries using email, phone, and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads to make an appointment with the sales department
• Participate in team & process development sessions—keeping positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily
• Maintain comprehensive and up-to-date knowledge of products and services offered
• Handling all incoming phone and internet leads, contacting clients, and scheduling daily appointments
• Upon arrival, meet & greet the client, then escort and introduce them to a representative in the sales department

Requirements

• At least one previous role based in strong customer service experience
• People skills that contribute to effective communication
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Accepts constructive criticism with motivation towards improvement in job performance
• Professional appearance & punctual
• High school graduate or equivalent

Pay

Employees in this position will be paid a base hourly wage ranging between $20.00 - $22.00/hour. Additionally, they will be paid commissions and/or bonuses, which vary based on performance, with the expected average annual commission earnings of approximately $50,000 to $55,000.

Schedule

This position requires working on Saturdays.

Benefits

• Medical, Dental & Vision Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit