BDC Call Center Agent
New Country Motor Car Group is hiring for important positions in our West Palm Beach, FL Customer Service Call Center. This position will include on-the-job training.
Responsibilities
- Promote and seek out opportunities to deliver a top-notch customer experience
- Work closely with the BDC Manager to schedule service appointments
- Complete outbound phone calls as assigned by the BDC Manager
- Answer inbound phone calls
- Stay informed about service updates, recalls and service requirements
- Maintain a business casual appearance
Requirements
- 5-day work week, only one Saturday every three weeks
- Mathematical skills to calculate figures and amounts such as discounts and pricing
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule appointments
- Clean driving record & valid driver’s license
- Great customer service skills & motivation to be successful
- Able to multitask
- Able to communicate persuasively with customers to set appointments
- Excellent computer skills required
- Excellent phone presence
- Automotive experience helpful but not required
- Great communication skills
- 18+ years of age or older
Benefits
- $16 base per hour, plus bonus
- Medical, Dental, and Vision Insurance
- 401K and additional benefits
- Accrued Vacation & Sick Time
Prior call center experience making outbound calls as well as fielding inbound calls is preferred, but not required.
Mercedes-Benz of Palm Beach is a member of New Country Motor Car Group, one of the largest independent auto groups in the United States. The New Country Motor Car Group family represents some of the most respected auto manufacturers in the world with dealerships in Connecticut, New York, Maryland, Pennsylvania, and Florida. Family owned and run, New Country’s success is built on a foundation of investing in our own people to facilitate growth and a rewarding work environment.