Service BDC Agent

Responsibilities

- Answer inbound calls and respond to customer inquiries regarding service appointments, estimates, and repairs. - Schedule and confirm service appointments promptly and efficiently. - Maintain accurate customer records and service history in the dealership’s CRM system. - Communicate proactively with customers regarding vehicle status and follow-ups. - Assist the service department with administrative tasks to facilitate smooth operations. - Handle customer concerns with professionalism and escalate issues as necessary.

Requirements

- Previous experience in a customer service role, preferably within the automotive service industry. - Excellent verbal and written communication skills. - Strong organizational skills and attention to detail. - Ability to multitask and handle a fast-paced environment. - Proficiency with CRM software and basic computer applications. - Positive attitude and a commitment to delivering outstanding customer service.

About the Company

Jim Norton T - Town Chevrolet is a trusted and respected name in the Tulsa automotive community. Known for our commitment to quality, integrity, and customer satisfaction, we provide a welcoming environment for both our customers and employees. Join us and be part of a team that values professionalism, growth, and service excellence.