BDC Agent

About the role

Join a leading automotive group as a Business Development Center (BDC) Agent, delivering exceptional customer service and support across multiple dealership locations. This role is ideal for individuals who thrive in fast-paced environments, enjoy connecting with people, and are motivated by performance-based rewards.

Responsibilities

• Handle 115+ inbound and outbound calls daily with professionalism and efficiency
• Provide exceptional customer service to guests across multiple dealership locations
• Schedule service appointments and confirm details accurately
• Engage customers to promote dealership services and programs
• Maintain detailed records and update customer information in CRM systems
• Build product knowledge across the Tom Wood Automotive Group’s diverse lineup

Qualifications

• Previous experience in customer service, hospitality, or call center roles preferred
• Excellent verbal and written communication skills
• Ability to connect with customers over the phone and through electronic communication
• Comfortable using computer systems, including Microsoft Office applications
• Calm under pressure with strong multitasking abilities
• Goal-oriented and motivated by achieving performance targets
• Professional demeanor and positive attitude

Benefits

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

Why Work Here

At Tom Wood Group, you’re more than an employee—you’re part of a family-owned company that has been serving communities for over 50 years. We invest in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Core Values

• Humbly Confident
• Passionately Driven
• Sincere Desire to Help Others
• Uncompromising Integrity

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening.