Service BDC Agent

Responsibilities

• Answer inbound phone calls, emails, text messages, and online service inquiries promptly and professionally.
• Schedule, confirm, and reschedule service appointments.
• Make outbound calls to remind customers of upcoming maintenance and recommended services.
• Follow up with customers regarding missed appointments and service satisfaction.
• Maintain accurate customer records in the dealership's CRM system.
• Cookordinate with the service department to ensure appointment availability and efficiency.
• Provide exceptional customer service while building lasting customer relationships.
• Perform other administrative duties as assigned.

Qualifications

• Previous customer service, call center, receptionist, or BDC experience preferred.
• Automotive dealership experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Comfortable using computers, CRM software, and Microsoft Office.
• Positive attitude, professional appearance, and strong work ethic.
• Ability to work independently and as part of a team.

What We Offer

• Competitive hourly pay with bonus opportunities.
• Health, dental, vision and other insurance.
• Paid time off and holidays.
• 401(k) with company match (if applicable).
• Ongoing training and career development.
• Supportive, team-oriented work environment.
• Opportunities for advancement within the dealership.