Call Center Representative $24/HR

About the role

Immediate healthcare customer service openings with a large healthcare operation company in the Boston, MA area. Full‑time, contract‑to‑hire position onsite, with room for advancement.

Responsibilities

• The Customer Service Center answers calls for the main published phone numbers for our hospitals and over 300 medical practices in the U.
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Responding to requests to page staff members and retrieving executed pages.
• Changing the current paging status as requested by the holder of the pager.
• Responding to requests from staff regarding department on‑call schedules.
• Database and directory updates.
• Maintaining the ability to multi‑task and toggle between multiple screens seamlessly.
• Processing various Codes / Emergency calls in an accurate manner.
• Responding to all telephone inquiries for patient information, which may include handling confidential information.
• Customer Service Reps take high‑volume calls from incoming patients of DRs for their clinics (hospitals and smaller health clinics); determine who's on call at a client, pull up contact information in the database, and triage the call to the appropriate contact.
• KPI: 85%.

Qualifications

• 2 years of call center experience or healthcare administration experience.
• Excellent communication skills.
• Ability to manage inbound calls.
• Microsoft Office proficient.

Pay

The pay range for this position is $22.00 – $25.00 per hour (a starting rate of $24/hour is noted).

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• 2PM‑11PM Monday‑Friday + Saturday (5 day work week, off Sunday + 1 day during the week)
• 2PM‑11PM Monday‑Friday + Sunday (5 day work week, off Saturday + 1 day during the week)
• 8AM‑6PM Monday‑Friday + Sunday (5 day work week, off Saturday + 1 day during the week)