Call Center Representative $24/HR

About the role

This is a Contract to Hire position based out of Boston, MA.

Responsibilities

• Answering calls for the main published phone numbers for hospitals and over 300 medical practices
• Processing calls for the Main Listed Number, Paging, Dispatch, and Answering Service
• Responding to requests to page staff members and retrieving executed pages
• Changing the current paging status as requested by the holder of the pager
• Responding to requests from staff regarding department on-call schedules
• Database and directory updates
• Maintaining the ability to multi-task and toggle between multiple screens seamlessly
• Processing various Codes / Emergency calls in an accurate manner
• Responding to all telephone inquiries for patient information, which may include handling confidential information
• Taking high volume calls from incoming patients of doctors for their clinics which are hospitals and smaller health clinics
• Determining who's on call at a client, pulling up contact info in database and triaging the call to the appropriate contact
• Meeting KPIs of 85%

Requirements

• 2 years of call center experience or healthcare administration experience
• Excellent communication skills
• Ability to manage inbound calls
• Microsoft Office proficient

Pay

The pay range for this position is $22.00 - $25.00/hr. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

If eligible, benefits may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

• 2PM-11PM Monday - Friday + Saturday (5 day work week, off Sunday + 1 day during the week)
• 2PM-11PM Monday - Friday + Sunday (5 day work week, off Saturday + 1 day during the week)
• 8AM-6PM Monday - Friday + Sunday (5 day work week, off Saturday + 1 day during the week)