Call Center Agent - PT

Essential Duties and Responsibilities

• Interacts with customers by phone as a Customer Service Representative
• Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
• Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
• Provides accurate account maintenance
• Provides extraordinary customer service
• P Practices security procedures and protects customer confidentiality and privacy
• Performs other duties and special projects as requested

Requirements

• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• Outstanding listening and communication skills, both written and verbal
• Willing to handle customer questions and concerns with efficiency and diplomacy
• Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
• Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Detail oriented and able to manage multiple tasks
• Developed critical thinking and decision making skills
• Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m. and some holidays

Priorities and Qualifications

• Demonstrated good attendance and punctuality
• Bilingual (Spanish) a plus

Physical Requirements

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Intermittently standing, stooping, bending at the waist, walking, kneeling or crouching
• Ability to sit and/or stand for long periods of time during the workday
• Long periods of typing and repetitive motion
• Ability to lift and/or move and carry 10 pounds

Benefits

Hometown service, statewide strength. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.

EEO Statement

EEO - BancFirst is an Equal Opportunity employer. Diversity…Our differences enhance business performance.