Call Center Agent - PT

Essential Duties and Responsibilities

• Interacts with customers by phone as a Customer Service Representative
• Enhances customer satisfaction and professional reputation of the Bank by warmly greeting, engaging, and developing good professional relationships with customers
• Efficiently processes telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders and account reconciliation
• Provides accurate account maintenance
• Provides extraordinary customer service
• P practices security procedures and protects customer confidentiality and privacy
• Performs other duties and special projects as requested

Requirements

• Customer service orientation with effective problem solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• Outstanding listening and communication skills, both written and verbal
• Willing to handle customer questions and concerns with efficiency and diplomacy
• Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications
• Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking
• Ability to maintain confidentiality, follow directions and apply proper policies, procedures and guidelines
• Detail oriented and able to manage multiple tasks
• Developed critical thinking and decision making skills
• Flexibility in work schedule

Preferred Skills and Qualifications

• Bilingual (Spanish) a plus