Call Center Agent

About the role

Bocatti Experience is a hospitality and events company specializing in catering services, private events, and curated dining experiences. We are committed to delivering excellent customer support and seamless client communication throughout the booking and event process.

Position Overview

The Call Center Agent is responsible for handling inbound and outbound customer communications, assisting clients with inquiries, reservations, and service information. This role requires professionalism, strong communication skills, and the ability to provide exceptional customer support.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally
• Make outbound calls for booking confirmations, follow-ups, and client support
• Absist customers with scheduling and booking requests
• Document customer interactions and maintain accurate records
• Resolve basic customer concerns or escalate issues when necessary
• Cordinate with booking, event, and operations teams
• Follow company communication standards and procedures

Qualifications

• Previous call center, customer service, or administrative experience preferred
• Strong verbal communication and interpersonal skills
• Basic computer proficiency and data entry skills
• Ability to multitask in a fast-paced environment
• Professional phone etiquette
• Reliable, organized, and customer-focused

Benefits

• Flexible scheduling
• Opportunities to work at various events
• Supportive team environment

Schedule & Compensation

• Schedule: Monday-Friday with occasional weekend support
• Shift Length: 6-8 hours
• Pay: $17.00 - $26.00 per hour, depending on experience

Education

GED

Experience

Entry-Level (1 - 3 years)

Job type

Full Time

Additional benefits

• Dental
• Life Insurance
• Medical
• Vision