Call Center Agent

Summary of Responsibilities

• Provide exceptional customer service to patients
• Answer incoming calls on a multi-line phone system
• Schedule appointments per established guidelines and educate patients on all UHC services
• Ensure no patient is turned away
• Use all resources to secure an appointment for patient
• Report any potential patient concerns or complaints immediately to supervisor
• Overall knowledge of the financial programs, registration, and insurance verification
• Register patients for appointments; obtain updated insurance and demographic information
• Educate patients on everything they should bring with them to the appointment
• Notify the patient of any co-pays that are due at the appointment
• Route calls to appropriate department or health center

Qualification Requirements

• Education: High School Graduate or equivalent. Associates Degree preferred.
• Licenses/Certifications: Possess a valid driver's license.
• Prior Experience: Minimum two (2) years of experience in customer service and/or call center. Knowledge in scheduling or call center environment preferred.

Skills

• Bi-Lingual (English/Spanish) is required.
• Customer-service oriented
• Excellent telephone etiquette
• Excellent listening and Customer Service/Interpersonal skills
• Ability to handle sensitive and confidential information
• Demonstrated good problem-solving skills; sound judgment
• Intermediate computer skills
• Attention to detail and excellent follow-through on work tasks
• Able to handle multiple tasks simultaneously

Pay

The hourly wage range that UHC reasonably expects to pay for the position upon hire starts at $21 an hour. Our salaries are dependent on knowledge, skills, and experience. In addition, our comprehensive benefits package for regular status employees includes Medical, Dental, and Vision insurance with low premium cost, Paid time off and paid holidays, 401k plan with matching contribution, Educational Assistance, Employee discounts and more!