Call Center Agent

Responsibilities

• Answering or making calls to facilities/patients to process refills, address complaints, track delivery, etc.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that the facilities/patients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry personnel, as needed.
• Building lasting relationships with facilities and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

Requirements

• A high school diploma or equivalent.
• Call Center Experience Preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company services, policies and procedure.
• Proficiency with computers and strong typing skills.
• Ability to remain patient and diffuse tense situations.
• Adaptability and accountability.